Glossary
What is Work Order Management?
Work order management is the process and software support for creating, assigning, tracking and closing work orders. It includes request intake, prioritisation, scheduling, execution and history. Work order management is a core function of CMMS.
What it means
Effective work order management ensures nothing is lost, work is prioritised and history is complete. CMMS provides the system of record for work orders.
Why it matters
- Work order management spans request to closure.
- Includes status flow, assignment, parts and completion recording.
- Backlog and ageing are key metrics.
- CMMS and FSM software provide work order management.
Example in maintenance operations
Requests become work orders; planner assigns and sets due date; technician completes and records parts and time; work order is closed and history is stored.
Related concepts
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